The iStore.gr supports e-commerce to enable you, through its pages, to peruse the products available on your computer quickly and easily. We would like to take this opportunity to highlight the benefits of using the Internet for purchasing and below we present the terms and conditions for product returns.
Returns policy
Returns of wrong items
Where the product is not as described, or ordered the customer may return the goods purchased and will be funded the cost. Shipping costs, where errors or differences are agreed, will be borne by the company.
Returns of defective items
Faulty goods may also be returned to the company for either repair or replacement subject to:
The product is within the guarantee period. where the product is outside of guarantees a surcharge may be made by the company.
Returned products, wherever possible, should be made in the original packaging and accompanied by all the original documentation.
The return of products will be carried out either by personnel and vehicles of the iStore or by courier, or to any of the shops run by the Company under the brand “iRepair” brand nationwide.
Where return via courier, the customer shall bear the costs of transportation to the Company and the Company shall bear the shipping costs of the replaced or repaired product.
After the return of the products these will be inspected for faults are reported by the customer and the customer will then by contacted with information on the test results.
Once the fault has been agreed the item will be either replaced or repaired at iStore’s descretion.
Should such repair or replacement not be possible a full refund will be offered to the customer using the same mechanism as the original order was paid for.
In particular, if the case of credit card payments, the Company will inform the issuing bank to cancel the transaction and credit the customer.
This is the extent of the liabilities of the company and any issues from that point on are between the customer and the bank. iStore.gr upon notification shall not be liable for when and how to perform reversal, regulated by the abovementioned contract.
In case of payment by cash if the customer had chosen the option “receipt from the store,” will be to return the money to him in any of the iStore.gr network store.
If paying by bank transfer will be made reverse bank transfer from the accounts of the iStore to the customer.
If goods are returned damaged or incomplete, the online shop has the right to demand compensation from the customer, the amount of which will be determined by the condition of the goods.
This will be offset against any monies returned to the customer.
Returns of dead on arrival items (DOA)
The return of products which are considered defective on delivery (DOA) will be accepted within seven (7) calendar days of the delivery thereof to the customer.
At the same time, the product must not be damaged and has all original documents accompanying the product (eg D.A.T., Ap. Retail etc) and full packaging.
In these cases the following applies:
The product will be tested for the detect as reported by the customer.
Once the defect report has been confirmed the company will repair the product or replace it with a similar one.
Where this is not possible or acceptable to the customer the company may return the monies used for the purchase to the customer using the same method as the original purchase.
Returns of non-defective items - Right of unwarrantable withdrawal
CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of conclusion of the service contract (in the case of such an agreement), or by delivery (in the case of products) and even where many products are sent in same order of delivery and lastly where there is an obligation of delivery of goods at regular intervals from the delivery of the first.
The withdrawal is subject to the following conditions:
The return does not need justification and will not be charged as long as the product is returned directly in the state it was received, with all its components, the forms that accompany it and its packaging in perfect condition.
The return type is accepted only if the buyer has paid any amount that the company incurred in sending the goods to him and shipping costs for returning the item.
The withdrawal declaration must be filed in writing or electronically and the Company is obligated to send confirmation of receipt of withdrawal statement as soon as it is received therein.
Following the cancellation declaration, the Company is obliged to pay the price originally billed within 14 days of receipt of goods.
No refund can be given for delivery shipping fees if the customer opted for a type of delivery other than the least expensive type of standard delivery offered by the Company.
The refund to the customer will be made in the same method as used for the original order.
Specifically in the case of billing via credit card as follows: if until withdrawal and return of the items have been paid to the Company in consideration of the Bank, the Company will be obliged to inform the Bank about the cancellation of the transaction.
From there on it is between the Bank and its customer to return the funds. The company shall not be liable for when and how to perform reversal, regulated by the abovementioned contract.
In case of payment by cash if the customer had chosen the option “receipt from the store,” the company will return the money to the customer via the store which held its receipt of the product.
If paying by bank transfer, the refund will be made also by bank transfer to the same customer account.
The customer is liable to compensate the company for improper use of the goods up to the declaration of withdrawal. The discovery of the nature, characteristics and functioning of the goods should be based on the information provided on the outer packaging of each product, and additional information provided by the company, however, without opening the packaging of the products and enter in good operation. The company is willing to inform the customer about any question about the nature and function of products providing additional information materials, electronically or otherwise.
In case of opening the packaging or putting into service of products the value automatically decreases as the product is classified as second-hand and the customer has to compensate the company for the reduction of product value.
The reduction of the value of the unpacking and consequences of the classification of the product as used is examined individually and is determined by the company and is usually around 20% -30% .
The Company is entitled to agree with the client the compensation on a net basis.
If the cancellation concerns the provision of services, the customer must pay an amount proportionate to the information provided by the declaration of withdrawal.
If goods are returned damaged or incomplete, the online shop has the right to demand compensation from the customer, the amount of which will be determined by the condition of the goods according to the determination of the company.
Withdrawal Exceptions
Service contracts cannot be cancelled after full provision of the service if the performance began with the prior express consent of the customer and to the part of the recognition that it will lose the right of cancellation once the contract is fully performed by the supplier.
Certified products - Terms and Conditions
The products available from Company are durable products bearing all necessary certification for safe operation.
The products are accompanied by written instructions (except simple-to-use products) and a written warranty of reasonable duration in Greek language.
The guarantee form always includes the name and address of the guarantor, the product to which the guarantee of the exact content, the duration, the areal extent of the power and the rights provided by applicable law.
The appliance guarantee lasts according to the manufacturer from the date of purchase and allows the free remedy the problem, as long as the following conditions are met:
There is the guarantee of the delegation and the appliance purchase receipt.
The components of the device have not been altered in any way (serial number -SerialNo.)
Do not exclude damage based on the form of the manufacturer’s warranty.
For more information we are at your disposal either by phone +(30) 216 8008 081 or through the email contact@istore.gr
Final provisions
The operation of the store is governed by the use of the applicable Code of Conduct
E-commerce contracts are governed by European and Greek law, in particular by legislation regulating issues relating to e-commerce, distance selling and consumer protection. Similarly, the site has been created and controlled by COMPANY in Athens and the Greek Legislation will guide the use of the site and its interpretation. If the User chooses to access the site from another country, they have the responsibility to follow the laws of that country.
Any dispute arises arising from the contractual relationship between the COMPANY and the Customer, the relevant courts of Athens are competent to resolve it. For out-of-court settlement of the dispute, the Customer may apply to competent bodies for out-of-court settlement of consumer disputes, e.g. in the General Secretariat of Consumers of the Ministry of Development and Competitiveness (10181, Athens, www.efpolis.gr, tel: 1520, fax: 2103843549)
According to the Directive 2013/11 / EC, which was incorporated in Greece under Joint Ministerial Decision 70330/2015, the possibility of online dispute resolution of disputes with the Alternative Dispute Resolution procedure (ADR) is now provided for throughout the European Union. If the customer is a consumer (ie a natural person acting outside of a professional capacity) and has any problem with a purchase he has made from our Website, he can initiate the ADR process through the single EU-wide online dispute resolution platform (platform ODS) available
